Frequently Asked Questions
The price includes – the car, the driver, the road taxes and the fuel, needed for making the transfer.
In this case you should send us an e-mail at firstname.lastname@example.org with your booking code and the new flight details. If the correction causes any price changes – we will let you know by sending you an e-mail with the new offer.
If you cancel your booking at least 24 hours before the planned transfer time we will refund your money using bank transfer. Only 10% of the amount will be kept as cancellation fee. This is needed to cover the administrative taxes for the bank transfers. If you cancel your booking within a period shorter than 24 hours before the scheduled transfer time, we will not refund the amount. The reason for this is that for this day one car and one driver are already booked for your transfer and we can not use them.
We have our own car park, the web site is our property and there are no intermediaries between us and our clients. Each of our clients can receive the same discounts as our partners.
You will receive a confirmation by email till 24 hours after the request. The payment should be made by bank transfer or PayPal.
When making the booking you will be asked for the full name. Your name will be printed on a label with which the driver, who will be doing the transfer, will wait for you in the arrivals hall of the airport.
We are checking the flight status at the airport’s web site regularly, so if there is information for any changes or delays we inform the driver who is supposed to meet you ASAP. This way he knows exactly when to be at the airport to meet you.
If this happens, please, call us on +359899941404. We will contact the driver and call you back with information why this happened. Sometimes there are certain situations which do not depend on us and they could cause the delay (traffic jams, car accidents etc).
In situation like this, please send us an e-mail to email@example.com. Your case will be discussed and after our management make a decision, you will be compensated for the inconvenience.
This is not a problem for us. Just send us an e-mail to firstname.lastname@example.org to specify the child age and we will put a baby seat in the car for free. Just have in mind that a baby seat is counted as 1 regular seat in the car.
When our driver meets you at the airport, he will be already informed that you have booked a return transfer. He will ask you for your flight details – date, time and number of flight, also he will specify the pick up point and time so that you can arrive in time for the check in opening.
Yes, it is possible if the cost of your transfer is at least 60 euro.